Terms of service

Last Updated: July 02, 2026

Welcome to Nemo Aquarium. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By visiting our website or placing an order, you agree to comply with these Terms. If you do not agree with any part of these Terms, please do not use our website.

Eligibility

By using our website, you confirm that:

  • You are at least 18 years old or have permission from a parent or legal guardian.
  • You have the legal capacity to enter into a binding agreement.
  • All information you provide is accurate, current, and complete.

Products & Availability

Nemo Aquarium offers aquarium products, aquarium equipment, aquarium décor, filtration systems, aquarium accessories, aquatic plants, and related fishkeeping supplies.

We strive to ensure that all product descriptions, images, specifications, pricing, and availability are accurate. However, occasional errors may occur. We reserve the right to correct errors, update product information, or discontinue products without prior notice.

Product images are provided for illustration purposes. Actual colors and appearance may vary depending on your display settings and manufacturer updates.

Pricing

All prices displayed on our website are listed in United States Dollars (USD) unless otherwise stated.

Applicable sales tax will be calculated during checkout based on the shipping destination and applicable laws.

Prices may change without prior notice.

Orders

After placing an order, you will receive an order confirmation email.

Receipt of an order confirmation does not constitute acceptance of the order. Nemo Aquarium reserves the right to:

  • Decline or cancel any order
  • Limit purchase quantities
  • Request additional verification before processing
  • Cancel orders involving pricing or inventory errors

If payment has already been processed for a canceled order, a full refund will be issued.

Payment Methods

We currently accept the following payment methods:

  • American Express
  • Diners Club
  • Discover
  • JCB
  • Maestro
  • Mastercard
  • Visa

Payments are processed through secure payment providers. Nemo Aquarium does not store complete payment card information.

Shipping Charges

  • Free shipping on orders of $100 USD or more
  • $10 USD flat-rate shipping on orders under $100 USD

Shipping charges are displayed during checkout before payment.

Order Processing

Orders are typically processed within 1–2 business days after payment confirmation.

Processing Days

Tuesday through Sunday

Orders received after the daily cut-off time will begin processing on the next available processing day.

Order Cut-Off Time

3:00 PM Eastern Time (ET)

Transit Time

After shipment, transit time is 2–5 business days.

Carrier delivery generally occurs Monday through Sunday, depending on the shipping service and destination.

Delivery estimates are not guaranteed and may be affected by:

  • Weather conditions
  • Carrier delays
  • Holidays
  • High shipping volumes
  • Incorrect shipping information

Shipping Address

Customers are responsible for providing an accurate shipping address.

Nemo Aquarium is not responsible for delays or additional shipping costs resulting from incorrect or incomplete address information.

Returns & Refunds

Customers may request a return within 30 days of receiving their order.

To qualify for a return:

  • Items must be unused and in their original condition.
  • Items should be returned in their original packaging whenever possible.
  • Proof of purchase may be required.

Return Shipping Costs

Customers are responsible for return shipping costs unless the incorrect item was shipped or the product arrived damaged or defective.

Restocking Fee

Nemo Aquarium does not charge a restocking fee.

Refunds

Once the returned item has been received and inspected, approved refunds will be issued to the original payment method.

Refund processing times may vary depending on the payment provider or financial institution.

Order Cancellations

Orders may be canceled before shipment.

Once an order has been processed or shipped, cancellation may no longer be possible.

Product Warranty

Some products may include a manufacturer's warranty.

Warranty coverage varies by manufacturer and product.

Please refer to the manufacturer's warranty documentation where applicable.

Intellectual Property

All content on this website, including but not limited to:

  • Logos
  • Images
  • Graphics
  • Product descriptions
  • Website design
  • Icons
  • Text
  • Layout

is the property of Nemo Aquarium or its respective content providers and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

Acceptable Use

You agree not to:

  • Use the website for unlawful purposes.
  • Attempt unauthorized access to our systems.
  • Interfere with website functionality.
  • Upload malicious software or harmful code.
  • Misrepresent your identity.
  • Use automated tools to scrape website content without permission.

Limitation of Liability

To the fullest extent permitted by law, Nemo Aquarium shall not be liable for:

  • Indirect or consequential damages
  • Loss of profits or revenue
  • Loss of data
  • Shipping delays beyond our control
  • Product misuse
  • Installation errors
  • Temporary website interruptions

Our total liability shall not exceed the amount paid for the purchased product.

Third-Party Services

Our website may contain links to third-party websites or services.

Nemo Aquarium is not responsible for the content, privacy practices, products, or services provided by third parties.

Privacy

Your use of our website is also governed by our Privacy Policy.

We encourage customers to review our Privacy Policy to understand how personal information is collected, used, and protected.

Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of the State of Georgia and the United States, without regard to conflict of law principles.

Changes to These Terms

Nemo Aquarium reserves the right to update or modify these Terms of Service at any time.

Changes become effective immediately upon publication on this page.

Continued use of the website after updates constitutes acceptance of the revised Terms.

Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Nemo Aquarium
3370 Sugarloaf Pkwy E3,
Lawrenceville, GA 30044,
United States.

Phone: +1 678-205-5553
Email: info@nemo-aquarium.com