Shipping policy

Nemo Aquarium Shipping Policy

Thank you for shopping with Nemo Aquarium. This Shipping Policy explains how orders are processed, shipped, and delivered for purchases made through our store.

Order Processing Time

Orders are typically processed within 1–2 business days (Tuesday to Sunday) after payment confirmation.

Orders placed after the daily order cut-off time may be processed on the following business day.

Order Cut-Off Time

3:00 PM Eastern Time (ET)

Business days do not include Monday and public holidays.

Shipping Time

Estimated delivery time is typically 2–5 business days (Monday to Friday) after an order has been processed and shipped.

Delivery times may vary depending on:

Shipping carrier delays
Weather conditions
Peak holiday periods
Delivery destination

Shipping Charges

Free shipping for orders $100+
$10 shipping below $100

Sales tax (if applicable) is calculated at checkout based on your shipping address.

Shipping Area

We currently ship orders only within the United States.

Order Tracking

Once an order has shipped, customers may receive shipping confirmation and tracking information by email when available.

Please allow carrier systems time to update tracking activity after shipment.

Delivery Information

Customers are responsible for providing accurate shipping information during checkout. Nemo Aquarium is not responsible for delays or delivery issues caused by incorrect or incomplete shipping addresses.

If a package is returned due to an incorrect address or failed delivery attempt, additional shipping charges may apply for reshipment.

Delayed or Lost Shipments

While we work to ensure timely delivery, shipping carriers may occasionally experience delays beyond our control.

If your order has not arrived within the expected timeframe, please contact us:

Email: info@nemo-aquarium.com
Phone: +1 678-205-5553

Our support team typically responds within 24 hours.

Damaged Shipments

Your order number
Photos of the packaging and product
A description of the issue

We will review the situation and assist with available resolution options.

Order Changes or Cancellation

In case you wish to modify your order, call us at +1 678-205-5553 or email us at info@nemo-aquarium.com within 24 hours of your order. It is impossible to change it after 24 hours.