Refund policy

Nemo Aquarium Return & Refund Policy

Thank you for shopping with Nemo Aquarium. We want customers to have a clear understanding of our return and refund process. Please review the policy below before making a purchase.

Return Eligibility

Customers may request a return within 30 days of the delivery date.

To qualify for a return:

  • Items must be unused and in original condition
  • Products should be returned in the original packaging when possible
  • Proof of purchase or order confirmation may be required

Returns that do not meet these conditions may not be eligible for a refund.

Non-Returnable Items

Certain products may not be eligible for return, including:

  • Opened or used consumable products
  • Perishable products
  • Customized or special-order items
  • Items damaged after delivery due to misuse or improper handling

If you have questions about a product’s return eligibility, please contact us before initiating a return.

Return Process

To request a return, please contact our customer support team with:

  • Your order number
  • The item(s) you wish to return
  • Reason for the return

Contact Information

Email: info@nemo-aquarium.com
Phone: +1 678-205-5553

Customer support responses are typically provided within 24 hours.

Once the return request is approved, return instructions will be provided.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • The wrong item was received
  • The product arrived damaged
  • The item is defective upon arrival

We recommend using a trackable shipping service for returned items.

Restocking Fee

Nemo Aquarium does not charge a restocking fee for approved returns.

Damaged or Incorrect Orders

Contact us within 48 hours of delivery” for damaged/incorrect items.

Please include:

  • Your order number
  • Photos of the item and packaging
  • A description of the issue

We will review the issue and work to provide an appropriate resolution.

Refund Process

Once a returned item is received and inspected, customers will be notified regarding refund approval status.

Approved refunds are typically processed within 10 business days.

Refund timing may vary depending on:

  • Payment provider processing times
  • Banking institution policies
  • Credit card provider timelines

Refunds are issued to the original payment method used during checkout.

Exchanges

At this time, exchanges may be handled as a return and replacement order process depending on product availability.

Please contact customer support for assistance.

Order Changes or Cancellation

In case you wish to modify your order, call us at +1 678-205-5553 or email us at info@nemo-aquarium.com within 24 hours of your order.

Orders may only be canceled before shipment processing begins. Once an order has shipped, cancellation requests may not be possible.

Contact Us

If you have any questions regarding returns, refunds, or your order, please contact:

Nemo Aquarium
3370 Sugarloaf Pkwy E3,
Lawrenceville, GA 30044,
United States.

Phone: +1 678-205-5553
Email: info@nemo-aquarium.com