FAQ

What is Nemo Aquarium?

Nemo Aquarium is an aquarium specialty store located in Lawrenceville, Georgia. We offer aquarium tanks, corals, aquatic plants, aquarium equipment, filtration systems, aquarium décor, and fishkeeping supplies for freshwater and saltwater aquariums.

Where is Nemo Aquarium located?

Nemo Aquarium
3370 Sugarloaf Pkwy E3
Lawrenceville, GA 30044
United States

What are your business hours?

Tuesday – Saturday: 11:00 AM – 6:00 PM
Sunday: 12:00 PM – 5:00 PM
Monday: Closed

Time Zone: Eastern Time (ET)

How can I contact Nemo Aquarium?

Phone: +1 678-205-5553
Email: info@nemo-aquarium.com

Customer support responses are typically provided within 24 hours.

How long does order processing take?

Orders are generally processed within 1–2 business days (Tuesday to Sunday) after payment confirmation.

What is the order cut-off time?

Orders placed before 3:00 PM Eastern Time (ET) are typically processed the same business day. Orders placed after the cut-off time may be processed the next business day.

How long does shipping take?

Estimated shipping time is typically 2–5 business days (Monday to Friday) within the United States.

Do you offer free shipping?

Free shipping for orders $100+
$10 shipping below $100

Do you ship internationally?

No. At this time, we are shipping only in the United States.

Will I receive tracking information?

Tracking information may be provided by email once an order has shipped and tracking becomes available.

What is your return policy?

Customers may request a return within 30 days of delivery for eligible items.

Who pays for return shipping?

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Do you charge a restocking fee?

No. Nemo Aquarium does not charge a restocking fee for approved returns.

How long do refunds take?

Approved refunds are typically processed within 10 business days after the returned item has been received and inspected.

Do you sell freshwater aquarium products?

Yes. We offer products and supplies for freshwater aquariums including fishkeeping equipment, aquatic plants, décor, and filtration products.

Do you sell saltwater aquarium products?

Yes. We offer reef aquarium products, aquarium lighting, pumps, filtration equipment, aquarium controllers, and coral-related supplies.

Do you offer aquarium setup guidance?

Yes. Our team assists customers with product selection, filtration recommendations, and aquarium setup guidance based on aquarium size and equipment compatibility.

What payment methods do you accept?

We currently accept:

American Express
Diners Club
Discover
JCB
Maestro
Mastercard
Visa

Is my payment information secure?

Payments are processed through secure payment systems designed to protect customer information during checkout.

Can I visit your physical store?

Yes. Customers are welcome to visit our Lawrenceville, Georgia location during business hours.

Do you update inventory regularly?

Yes. Product availability and inventory may change regularly based on supplier availability and seasonal demand.

How quickly do you respond to customer inquiries?

Customer inquiries are typically answered within 24 hours during normal business operations.

Contact Details:

Nemo Aquarium
3370 Sugarloaf Pkwy E3,
Lawrenceville, GA 30044,
United States.